30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all Apricorn Solutions products. If you are not satisfied with your purchase for any reason, you may return it within 30 days of the purchase date for a full refund.
Conditions for Refund: To be eligible for a refund, the product must be in its original packaging, unused, and in the same condition as when you received it. Any products that show signs of misuse, damage, or tampering may not be eligible for a refund.
Refund Process: To initiate a refund, please contact our customer support team at firstname.lastname@example.org with your order details and the reason for the return. Once your request is approved, we will provide you with instructions on how to return the product.
Refund Timeline: Once we receive the returned product, our team will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment.
Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for the return and replacement of the product at no additional cost to you.
Incorrect Product: In the rare case that you receive the wrong product, please notify us within 7 days of receiving the item. We will provide instructions for the return, and upon receiving the incorrect item, we will send you the correct product.
Return Process: To initiate a return for defective, damaged, or incorrect products, please contact our customer support team at email@example.com with your order details and a description of the issue. We will guide you through the return process.
Return Shipping: Apricorn Solutions will cover the shipping costs for returns related to defective, damaged, or incorrect products. For other returns, the customer is responsible for the return shipping costs.
If you have any questions or concerns regarding our refund/return policy, please feel free to reach out to our customer support team. We appreciate your trust in Apricorn Solutions and are dedicated to providing you with the best possible service.